Interview with Mike McFall the COO of 360Converge

This Zoom video call is a discussion between Todd Smith from 360Converge and Mike McFall COO of 360Converge who previously founded Black Book Online. We discuss how dealership will most likely emerge from this huge push into Digital Retailing and the lingering external issues that are surrounding the automotive industry. In this conversation, we also go downstream and discuss service and parts and the impact COVID-19 will have on these sectors moving forward.